Exact Care Pharmacy
A pharmacy refused to send medication info in a format a blind patient could read.
Exact Care Pharmacy is an Ohio-based mail-order pharmacy. Blind patients receiving medication asked for instructions in accessible formats — Braille, large print, or a digital format compatible with screen readers. Exact Care refused. The National Federation of the Blind sued in December 2023.
The case was still active as of late 2024. The core legal claim is straightforward: under the ADA, a business must provide effective communication to people with disabilities. If you're a pharmacy and your patient can't read the dosing instructions, that's a violation by itself.
Court
Northern District of Ohio
Case
McKenney et al. v. Exact Care Pharmacy, LLC
1:2023cv02360
Outcome
active
What went wrong on the site
Each visual below shows what visitors with disabilities actually experienced.
medical-records-2024.pdf
Scanned image, no text layer
Screen reader announces: "Document, 12 pages."
Required communications were available only in inaccessible formats — no Braille, large print, or screen-reader-readable digital alternative.
WCAG 1.1.1 Non-text Content
Sources & documentation
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